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Frequently Asked Questions

  • How do I upgrade / downgrade my account?

    In order to upgrade or downgrade your account  go to 'My Profile' and click on the link 'You can upgrade your plan at any time'. Choose which plan will better meet your future requirements and click o...

  • Which price plan do I require?

    AMN Forms is available to everyone whether you process hundreds of properties every year or only one a month. We therefore have tiered charges based on usage of our software allowing you to choose the...

  • How do I sign up to AMN Forms?

    To set up your profile and sign up to AMN Forms go to the AMN home page and click on the 'Sign Up Now' option at the top right hand corner of the screen. Choose the price plan you would like to subscr...

  • Toolbar button explanation

    The AMN Forms toolbar is shown when you're editing a form, in the top right hand corner of the screen.  The items in the menu change depending on what options are available on your current form. This ...

  • Updating your payment details

    AMN Forms accepts payment by Visa, MasterCard, Discovery and American Express. You can change your payment details at any time. Once logged into AMN Forms, click the My Profile option in the top right...

  • How do I cancel?

    You can cancel your AMN Forms subscription at any time. From your Property List choose the My Profile option. You're then able to select the option to Cancel subscription. Once you've cancelled your s...

  • Does Safari work with AMN Forms?

    AMN Forms works with all modern browsers, including Safari and Chrome on the Mac. However, if you use Safari on a Mac you may find an issue with downloading ZIP files to upload into Fannie Mae's AMN s...

  • Do I need an internet connection?

    AMN Forms is cloud-based software, which requires an internet connection. To ensure that your changes are always saved, the software has a connectivity checker to ensure your internet connection is wo...